Customer Remote Assistance

There are three ways a customer can access TallySales Remote Login Assistance for remote support.

Instructions

Via Website:

1. From the internet browser, go to www.tallysoft.com.

2. Scroll all the way to the bottom of the page.

3. Click on the Remote Login Assistance application.

4. A support technician will provide the 6-digit number to enter.

5. Once the code is entered, the support technician will have remote access to the computer.

Via Register (requires version 5.1.0.27 or greater):

1. In the Register, select Menu.

2. Select Special Functions.

3. Select Allow Caller Access.

4. A support technician will provide the 6-digit number to enter.

5. Once the code is entered, the support technician will have remote access to the computer.

Via TallyExplorer (requires version 5.1.0.27 or greater):

1. In TallyExplorer, click on the laptop icon in the upper ribbon near the TallySoft Home icon.

2. A support technician will provide the 6-digit number to enter.

3. Once the code is entered, the support technician will have remote access to the computer.

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